Turn Around Time
Turnaround time varies depending on the item ordered. Please review the TAT
listed in each product description before placing your order. Shipping/transit time is not included in turnaround time.
Please keep the TAT in mind when ordering for holidays, birthdays, events or other time-sensitive occasions.
If there are any changes and/or delays to the original stated TAT,
Rae & Bloom will reach out as soon as we are made aware.
Personalization
Customers are responsible for reviewing all names, initials, colors,
sizes and other personalization details before submitting an order. Rae & Bloom is not
responsible for errors resulting from information submitted incorrectly by the customer.
Returns, Refunds & Exchanges
Because personalized and custom made items are created specifically for you,
they are final sale and cannot be returned or exchanged unless the item arrives defective or we made an
error on your order. Please contact us within 48 hours of receiving your order if there is an issue.
Cancellations/Changes
Cancellation or modification requests must be submitted within 24 hours of placing an order.
Designs/Colors
Thread colors and finished embroidery may vary slightly from digital
photos due to screen settings, fabric color, texture, and other material differences. Minor
variations are a natural part of custom embroidery and are not considered defects.
Shipping
Customers are responsible for providing an accurate shipping address. Once
an order has been transferred to the shipping carrier, delivery delays are outside our
control. Please contact us promptly if you experience an issue with your shipment so we
can assist where possible.